Refund Policy

This Refund Policy applies to paid trade marketing analysis engagements with Compute Cloudcore Trade Marketing, including in-store promotion audits, trade spend effectiveness reviews, shelf and display diagnostics, and promotion calendar workshops. It does not cover physical product retail or shipping, which we do not offer.

Eligibility

Refunds are available when we cancel an engagement for reasons within our control, when a prepaid workshop or fieldwork wave is cancelled by you within the timelines below, or when we fail to deliver the core deliverables described in the signed scope after a reasonable cure period.

Timeframe to request a refund

Send refund requests to hello@compute-cloudcore.digital within 14 days of the issue arising, or within 7 days of receiving the final deliverable if you believe agreed outputs are materially incomplete. Include your company name, invoice reference, and a short description of the concern.

Full and partial refunds

• Full refund: if we cancel before fieldwork or workshop delivery begins, or if a prepaid booking is cancelled by you at least 10 business days before the scheduled start and no preparation fees were incurred beyond ordinary scoping.
• Partial refund: if cancellation occurs closer to the start date, or after briefing and store-list preparation have begun. We retain a reasonable portion covering analyst scheduling, travel booking holds, and materials already prepared.

Non-refundable items

• Completed store walks, scored photo packs, and reports already delivered.
• Work already started on spend reconciliation or shelf coding for doors in scope.
• Third-party costs committed with your approval (for example, special access fees or printed POS reference sets purchased for a wave).
• Deposits clearly labeled non-refundable in the engagement scope when used to reserve peak festive fieldwork capacity.

Cancellation and rescheduling

You may reschedule a workshop or fieldwork wave once at no charge if you give at least 5 business days’ notice and alternative dates are available. Later changes may incur a rescheduling fee. Missed workshop attendance without notice (no-show) is charged in full for that session.

Deposits

Some multi-week audits require a deposit to hold analyst capacity. Deposits are applied to the final invoice. Unused deposit balances follow the full or partial refund rules above.

Work already started and purchased materials

If fieldwork has begun, fees for completed doors remain payable. If we purchased approved materials for a calendar workshop or audit kit, those costs are deductible from any refund.

Refund process and timing

Approved refunds are processed within 14 business days of written approval. Refunds are issued via the original payment method when possible, or by bank transfer to a Thai account you nominate for invoice reconciliation.

Exceptions

Force majeure events that prevent store access may lead to rescheduling first. If rescheduling is impossible within 30 days, unused prepaid fees for undelivered portions are refunded.

Contact for refund requests

Compute Cloudcore Trade Marketing · 1969 New Road Wat Prayakrai, Bangkok, 10120, Thailand · +66 2 2117515 · hello@compute-cloudcore.digital